Skip to Content

Do you allow analytics?

We use analytics tools to understand how people use the site. They're optional: if you decline, the site works the same, no analytics cookies are set and Google gets only a cookieless, anonymous count signal. Your votes are saved either way; the details are in the privacy policy.

Referandom is here: Tinder for Congress 🔥

Support Referandom
DefenseS. 264Not Yet VotedComments

Improving Veterans’ Experience Act of 2025

Official title: A bill to amend title 38, United States Code, to establish the Veterans Experience Office, and for other purposes.

What Do You Think?

How would you vote?

Referandom Vote

Vote to see the result.

How Congress Voted

What Happened in Congress?

Pending

Not yet voted on the floor.

Where the Bill Stands

  1. Introduced, done
  2. Committee, current stage
  3. Floor Vote, not yet
  4. Outcome, not yet

What This Bill Does

This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.

Additionally, the office must

  • require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
  • collect veteran-derived data to determine satisfaction and for use in policymaking;
  • provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
  • assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
  • assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.

The requirements of this bill terminate on September 30, 2028.

The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

Sponsors

Related Documents

Bill on Congress.govWeb Page ↗ (opens in a new tab)

Timeline

  1. Library of CongressIntroduced in Senate
  2. SenateRead twice and referred to the Committee on Veterans' Affairs.
  3. Introduced
  4. Committee

Comments

Comments with insults, hate speech or personal information are removed.