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Stuck On Hold Act

Official title: A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.

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How Congress Voted

What Happened in Congress?

Pending

Not yet voted on the floor.

Where the Bill Stands

  1. Introduced, done
  2. Committee, current stage
  3. Floor Vote, not yet
  4. Outcome, not yet

What This Bill Does

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Sponsors

Related Documents

Bill on Congress.govWeb Page ↗ (opens in a new tab)

Timeline

  1. SenateCommittee on Veterans' Affairs. Hearings held.
  2. Library of CongressIntroduced in Senate
  3. SenateRead twice and referred to the Committee on Veterans' Affairs.
  4. Introduced
  5. Committee

Comments

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